1st Class electronic gradebook software support

Answers in this category:
Can you give me detailed downloading and installation instructions?
I have tried to download but it just isn't working. What should I do?
How do I install 1st Class GradeBook on another computer?
I tried downloading to a diskette but I always get a "DISK FULL" message. What should I do?
I am installing a new version of 1st Class GradeBook. What will happen to my grades? Will I need to transfer them?
How do I uninstall 1st Class GradeBook?
Installation fails to work properly. What should I do?
I had to reformat my hard drive. How do I get 1st Class GradeBook set up again?
While installing I received the message an OLE error. Is something wrong with my installation?

Before you begin ensure that you have at least 15MB free disks space 
on your hard disk.  You can do this by using the RIGHT mouse button
to click on the c: drive icon.  (You can find the c: drive icon by
double clicking on "My Computer").  Then choose "Properties".  The free
space must be at least 15MB.

You can download the latest version of 1st Class GradeBook from our 
web site at http://www.1st-class-software.com/download.html Once on 
the download web page click on the appropriate link to begin 
downloading. Most browsers will then ask you where you would like 
to save the file to. You can choose any directory you like EXCEPT 
the c:\1stclass directory but do take note of where you are saving 
it to. Do NOT try saving to diskette since the file is too large to 
fit on one diskette. (After installing successfully you can use the 
TOOLS - MAKE INSTALL DISKS to make two installation disks to take 
to another computer.)

After the download is complete you should run the file you have 
just downloaded. You should be able to find this file since you 
just noted where you saved it to. You should get a screen that 
allows you the option of choosing SETUP. Click on the SETUP button. 
Once the unzipping process is complete the setup program for 
1st Class GradeBook will automatically begin. Choose the appropriate 
options. If you are unsure choose the defaults. After the install 
is complete and you have re-started windows run 1st Class GradeBook. 
Check the version number to ensure that your installation was successful. 
You can check what version of 1st Class GradeBook you currently have 
installed by going to the main 1st Class GradeBook screen and choosing 
ABOUT 1ST CLASS GRADEBOOK from the HELP menu. The version number 
should look something like 7.0s.

*** IMPORTANT: If you run into trouble installing the gradebook make 
sure you check the following:

1) If you are installing on Windows 2000 or NT or on a network make 
sure you are logged in as administrator with full permissions.
2) Disable "Fool Proof" or a similar software that protects and 
restores directories to their original state after each reboot, if 
you are running such software.
 

You can make installation disks for 1st Class GradeBook by choosing 
"Make Installation Disks" from the "Tools" menu on the main 1st Class GradeBook 
screen. You will need two blank formatted disks.  Now go to other computer and
do the following:  

1)Insert disk 1  
2) Choose RUN from the START menu 
3) Type in a:setup 
4) Click OK.

Setup will begin.  Just follow the instructions on the screen.  If in doubt
always choose the defaults.

You will need an unlock key for the computer you are installing onto.  There
is no charge for an additional unlock key.  Here are instructions explaining
how to get an additional unlock key: 
http://1st-class-software.com/cgi-bin/fom.cgi?file=17

All uninstallable (non-shared) files are contained in the 
1st Class GradeBook folder (usually c:\1stclass).  To 
uninstall 1st Class GradeBook do the following steps:

1)  Delete the folder c:\1stclass
2)  Delete the icon from the start menu by clicking on 
START - SETTINGS - TASKBAR and selecting the 
START MENU PROGRAMS tab.  Now click on the REMOVE button
and then select the 1st Class GradeBook folder.  Now click
on the REMOVE button.

1st Class GradeBook is now uninstalled.

This problem is caused by previous program you have installed not cleaning
up after itself properly.  A file called setup1.exe usually found in the 
c:\windows folder needs to be deleted.  The easiest way to do this is as follows:

1) Click on START - FIND - FILES & FOLDERS
2) Carefully type in "setup1.exe" (without the quotes).
3) Make sure the "look in" is on the same drive you have windows installed
on.  Usually c: drive.
4) It should find setup1.exe in the windows folder.  Use the RIGHT mouse
button to click on the file.  This will bring up a floating menu from which
you should choose the DELETE menu option.
5)  Now try to install again.

There are three steps you will need to do:

1)  Install the software

Since you are going to be installing
the software anyway it is a good time to
upgrade to the latest version.  It is free
for the first year and only half price ($34.99US)
after that.  Here are instructions for
downloading and installing the latest version:
http://www.1st-class-software.com/cgi-bin/fom.cgi?file=14
You can purchase the upgrade from:
http://www.1st-class-software.com/orderupg.html

If you choose not upgrade then you will need to
do one of the following:
   a) Install from the diskettes you received when you ordered.
   b) Install from diskettes you made from the 
      TOOLS - MAKE INSTALL DISKS menu option.
   c) Install from the distribution file you downloaded and
      presumably put somewhere for safe keeping.
   d) If you know of another teacher using the same version you
      can have them make you installation disks from the
      TOOLS - MAKE INSTALL DISKS menu option.

We do not distribute old version of our software.  If for some
reason you do not have access to the software from any of the
above sources you will need to go the upgrade route.

2)  Get an unlock key

Here are detailed instructions on how to get an unlock key:
http://www.1st-class-software.com/cgi-bin/fom.cgi?file=17

3)  Load your grades

Use the FILE - OPEN or FILE - RESTORE menu option to load your
grades from your grades backup diskette.  If you are moving grades
from another computer here are detailed instructions:
http://www.1st-class-software.com/cgi-bin/fom.cgi?file=25

Answers in this category:
I need to get another unlock key. How do I do that?
I tried to get an additional unlock key online but it says I need to upgrade my license. I have already paid for this software. How do I get my unlock key?
When I tried to get an unlock key online I got a message saying "... could not find your registration information". What is going on?
I just finished purchasing 1st Class GradeBook. Where is my unlock key?
Where do I find my registration code and serial number?
When I try go get an unlock key it just says "Your unlock key is: " and no unlock key is given. What should I do?
Can I use 1st Class GradeBook at home and at school?
Can I use the same unlock key on two different computers?
I downloaded the latest upgrade and now I am being asked to register again. My old unlock key does not work. What should I do?
I have already purchased 1st Class GradeBook but now I am being asked to register again. What should I do?
I am moving everything to a new computer. What do I need to do with respect to the GradeBook?
The unlock key is not working. What is wrong?

You can get your UNLOCK KEY from our web site. Here 
are the instructions:

*** Please note that each computer requires an unlock
key that has been generated from a registration code
from that computer.  You cannot use an unlock key from
one computer on another.  You must go to each computer
you are registering and record the registration code.
You can then use these instructions to get an unlock
key for each registration code.

1. Install 1st Class GradeBook on your computer(s)
2. Run 1st Class GradeBook.
3. From the HELP menu choose REGISTER.
4. Write down the registration code. It should look 
something like W3ER-WE7IU. 
(Note that every time you bring up this screen a new 
registration code will appear. You can use any one of 
these registration codes.  It does not matter that 
the registration code changes every time.  The computer 
you are trying to unlock will accept the unlock key 
as long as the registration code you are provide came 
from that same computer.  You do NOT need to leave this 
screen on until you receive the unlock key.  You can shut
off the computer go to wherever you have an internet
connection and get an unlock key.  When you are back at
the computer you are trying to unlock just start up the
gradebook and choose REGISTER from the HELP menu and type
in the unlock key you were given.  Do not worry that the
registration number has now changed.)
5. Visit our online UNLOCK system at 
http://www.1st-class-software.com/unlock.htm#step2
6. You will need to provide your Postal/Zip Code and 
Phone Number. If your school has purchased a site license 
then use the school’s Postal/Zip Code and Phone Number. 
In addition you will need to provide the serial # and 
registration code you recorded in the previous steps.

Follow these steps:

1) If you have not already done so, download and install 1st Class
GradeBook.
2) Run 1st Class GradeBook.
3) Click on the "Help" menu and choose the "Register GradeBook"
option.
4) A "Why Register" screen will appear and on the bottom right hand corner
of the screen will list your Registration code and serial number, which 
should look something like this
Registration code : s5ds-84l4w
Serial number: 42275
5) Please verify both upper and lower case of the registration code to 
ensure you enter the correct code.

Yes. You can use 1st Class GradeBook both your home and 
school computer without paying extra.  You will need to 
install the software on your second computer and get 
another unlock key.  Instructions are available as follows:
 
Downloading and installing 
http://1st-class-software.com/cgi-bin/fom.cgi?file=14

Getting an additional unlock key 
http://1st-class-software.com/cgi-bin/fom.cgi?file=17

Certain activities can cause your registration information to be lost by your
computer.  Some of the most common causes are:

1) Re-formatting your hard disk.
2) Re-installing windows.
3) Upgrading to a new version of 1st Class GradeBook.

You will need to get another unlock key.  Our online unlock key system will
issue you unlock keys for any version of 1st Class GradeBook released within
1 year from the date of purchase.  You can find instructions on how to get
another unlock key here: http://1st-class-software.com/cgi-bin/fom.cgi?file=17

When moving to a new computer here are the issues you will need to consider:

1)  Moving the GradeBook software program.
You may want to consider upgrading to the latest version since you have to
install the GradeBook software again anyway.  Upgrading is free if you have
purchased within the last year.  Otherwise upgrades are half price ($34.99US). 
Detailed downloading and installation instructions are here:
http://www.1st-class-software.com/cgi-bin/fom.cgi?file=14
If you choose not to upgrade you can make two installation diskettes
using the TOOLS - MAKE INSTALL DISKS menu option from inside the gradebook.
Take these diskettes to the new computer and choose START - RUN.  Now type
in A:\SETUP and then click on the OK button.

2)  Obtain an Unlock Key.
You will also need a new unlock key for the new computer.  Here are 
detailed instructions on how to get it:
http://www.1st-class-software.com/cgi-bin/fom.cgi?file=17

3)  Moving my grade files.
Your grades are the most important part of this process as they are not
replacable.  Carefully back up your grades to a new diskette.  Take the
diskette to the new computer that you installed the GradeBook on in step 1
and load the grades in.  Detailed instructions are here:
http://www.1st-class-software.com/cgi-bin/fom.cgi?file=25
Once the grades are loaded on the new computer you should print
out a comprehensive report like the Spreadsheet Grade Report and
carefully check that everything has been transferred correctly.
DO NOT REMOVE YOUR OLD 1ST CLASS GRADEBOOK INSTALLATION
OR GRADES FILES UNTIL YOU HAVE CAREFULLY CHECKED TO MAKE
SURE ALL THE GRADES WERE TRANSITIONED PROPERLY TO THE NEW
COMPUTER.

Answers in this category:
How do I order? What is your address? Do you accept Purchase Orders?
I Didn't receive my order yet!
Why was I overcharged? I was supposed to be charged the US price.
I did not order disks and/or a manual with my original order but now I would like them. What should I do?

1st Class GradeBook Registration Form/Invoice

Note:  You can place SECURE credit card orders via the World Wide
Web using the Register link on the 1st Class Software home page at
www.1st-class-software.com  This is the fastest and easiest way to
purchase.

Ordering by check:  To order by check send this order form and a
check to:

1st Class Software
P.O. Box 209
Georgetown, Ontario
L7G 4T1

Credit card ordering:  For information on ordering by MasterCard,
Visa or American Express by phone, FAX, email, or postal mail, 
see the section titled Credit Card Ordering on the next page of
this form.

Purchase Orders:  For information on using purchase orders see the
section titled Purchase Orders on the next page of this form.

Site licenses:  A site license for 1st Class GradeBook entitles an
organization to receive one copy per five teachers of the distribution
package (please see price list below regarding cost per teacher)and to
duplicate the distribution disk and manual for the specified number
of copies.

*** Prices are in US dollars.  Canadian customers may send funds
in Canadian dollars converted at the appropriate exchange rate.

*** License includes use at school, home or any other location
provided it is only used by the licensed user.

1st Class GradeBook License

  1 to   2 Teachers: ____ Teachers at $69.99 each = ______
  3 to   4 Teachers: ____ Teachers at $64.99 each = ______
  5 to   9 Teachers: ____ Teachers at $59.99 each = ______
 10 to  19 Teachers: ____ Teachers at $49.99 each = ______
 20 to  39 Teachers: ____ Teachers at $39.99 each = ______
 40 to  79 Teachers: ____ Teachers at $29.99 each = ______
 80+       Teachers: ____ Teachers at $14.99 each = ______

                                Shipping & Handling + $14.99

                      Canadian residents add 7% GST + ______
                       Ontario residents add 8% PST + ______

                                      Total payment   ______


                Name: ______________________ Date:___________

              School: _______________________________________

             Address: _______________________________________

City, State/Province: _______________________________________

     Zip/Postal Code: _______________________________________

             Country: _______________________________________

               Phone: _______________________________________
                      (Required for Online Registration System)

  E-Mail address: ________________________________

How did you hear about 1st Class GradeBook? __________________________


Comments:




1st Class GradeBook Credit Card Ordering Information:

You can place SECURE credit card orders via the World Wide
Web using the Register link on the 1st Class Software home page at
www.1st-class-software.com  This is the fastest and easiest way to
purchase.

Credit card orders can be mailed to: 

1st Class Software
P.O. Box 209
Georgetown, Ontario
L7G 4T1

We require the following information IN ADDITION to your
name, address and phone number filled in previously on this
form:

Credit Card [ ] MasterCard [ ] VISA [ ] AMEX

Credit Card Number: _____________________________________

Expiration Date:    _____________________________________

Name On Card:       _____________________________________


Purchase Orders:

Purchase orders (net 30 days) are accepted.  Please ensure you
provide the Purchase Order number and Billing Address if different
from the address you provided earlier on this form.  You can fax
a copy of your purchase order to (905) 702-8648 to expedite delivery.

Make sure you ordered the shipped edition of our software.
Check your electronic receipt or credit card statement.  If
you paid $69.99 then you did NOT order the disks 
and manual.  If you paid $84.98 then you did order the disks
and manual. (Please note that amounts vary slightly due to 
exchange rate fluctuations.)  If you want to order the disks
and manual please follow these instructions:
http://1st-class-software.com/cgi-bin/fom.cgi?file=61

Please allow 3 weeks for your order to arrive. If you have 
not received your order after 3 weeks then send an email 
to support@1st-class-software.com and we will re-ship your 
order immediately. Check your electronic receipt to make 
sure you have given us your correct address.

If you want to get started right away follow these instructions:

1) Download and Install.  Instructions are available at 
   http://1st-class-software.com/cgi-bin/fom.cgi?file=14

2) Get an unlock key online.  Instructions are available at
   http://1st-class-software.com/cgi-bin/fom.cgi?file=17

That's it. Now you are ready to go.

Answers in this category:
I get a message saying "Unable to open configuration database ..." when the second 1st Class GradeBook client tries to start up.
I am not prompted for a user id even though I have created the USER.LST file.
I did everything as instructed but 1st Class Gradebook will not start up. What should I do?
Some clients machines will not run 1st Class GradeBook properly and/or say there is a version error. What should I do?
I would like to put 1st Class GradeBook on the network. How can I do this?
I want to setup 1st Class GradeBook on the network so that the councilor has access to all the teacher's grades files. How can I do this?
How do I reset the network admin password?
Some of my client computers are taking a long time to load over the network. What is wrong?

Windows 95/98/NT has a nasty habit of adding ".txt" on to 
any text file you are editing. When you look at the 
directory of files you will see "USER.LST" even though 
the actual filename is "USER.LST.TXT". To make windows 
honest you need to follow these steps:

1) Double click on "My Computer"
2) Double click on "C: Drive"
3) Choose "Options" or "Folder Options" from the "View" menu.
4) Click on the "View" tab.
5) Uncheck the option called "Hide file extensions for 
known types / registered file types". The wording of 
this option changes depending on the flavour of Windows 
you are using.
6) Click OK.

Now go back and you will see that the file was actually 
named "USER.LST.TXT". Change the name to "USER.LST" instead.

Make sure your path to your user's directory/configuration 
file is specified in 8.3 format in the USER.LST file. This 
includes the each directory in the path. 

ie. 
jsmith, c:\users\extralong\jsmith.usr

will NOT work because extralong is 9 characters. You would 
have to use the following line instead:

jsmith, c:\users\extralo~1\jsmith.usr

Installing 1st Class GradeBook on a Network
-------------------------------------------

Step 1: Install 1st Class GradeBook to a shared folder from which you want
        all users to run from.

Step 2: Run 1st Class GradeBook.  From the HELP menu choose REGISTER 1ST
        CLASS GRADEBOOK.  Obtain a special network unlock key from
        1st Class Software (905) 302-9988.  You must have write access to
        1st Class GradeBook when you perform this step.  If while performing
        this step you are prompted to create a new 1st Class Database choose
        NO.

Step 3: Run 1st Class GradeBook.  Open the Sample.1st file.  Go into the
        setup section and customize 1st Class GradeBook to your school.
        You can set the school name, grading scale, default comments and
        even a default password.  1st Class GradeBook will save your
        settings to a file called "config.usr" located in the 1st Class
        GradeBook directory.  This user configuration file will be used
        as a default setup for each new teacher.  When a new teacher logs
        in for the first time a copy of the config.usr file is copied to
        their home directory (as per step 4)  You MUST perform a
        "File Close" before exiting 1st Class GradeBook.  If you leave
        a database file open and exit 1st Class GradeBook that database
        file name and path will be embedded into the default configuration
        file and all new users will automatically open this database.  If
        you want all teachers to start with a demo database you have set
        up this may be desirable.

Step 4: Beginning with version 7.0y this step can now be performed by
        going to the 1st Class GradeBook setup screen and clicking on
        the Network Admin tab.  You can add and delete users as you
        wish.

        *** VERY IMPORTANT ***
        When the multi-user mode is on and you log in under your own
        user id any configuration settings you change are for yourself
        only.  To change the defaults you must turn off multi-user mode
        and re-start 1st Class GradeBook.  Now any changes you make will
        be put into the default configuration file.  When a user logs
        in the default configuration file is copied to their local
        configuration file if their local configuration file does not
        exists.  This is usually the case when the user logs in for the
        first time.  If you ever want to reset a users configuration
        settings (including their password) you must delete their local
        configuration file (ie. delete f:\users\jane\jane.usr).  Make
        sure that if you are modifying the default configuration settings
        you do not leave a grades database file open.  If you do the
        users will by default be opening the file you left open.  To
        assure this does not happen ALWAYS use the FILE - CLOSE menu
        option to close the database before exiting the gradebook when
        you are not in mult-user mode (and thus are modifying the default
        configuration settings).

        Those with versions prior to 7.0y follow the instructions below
        or consider upgrading.

        In your text editor (notepad.exe, write.exe, edit.exe) create a
        file called "USER.LST" and save it in the 1st Class GradeBook
        directory.  This file contains a comma delimited list of all user
        ids and a fully qualified path and a filename to the user's
        configuration file.

        Example:

        bsmith, h:\users\bsmith\bsmith.usr
        jdoe, h:\users\jdoe\jdoe.usr
        etc

        Once the "USER.LST" file is in the 1st Class Directory, every
        time 1st Class GradeBook is started it will prompt "USER ID"
        before asking for a password.  If you try to run 1st Class GradeBook
        and you are not prompted for the "USER ID" then the "USER.LST"
        file is NOT in the 1st Class GradeBook directory or is not spelled
        correctly.  (FOR SURE!)

        NOTE that the configuration file will not exist yet.  The first
        time a teacher logs in 1st Class GradeBook will create this
        configuration file from the default configuration file you setup up
        in step 3.  This configuration file should be located in a
        personal working space (on or off the network).  Note that the
        teacher must have write access to this personal work space.

*** Note that you, as a system adminstrator, can bypass the user id prompt
        by renaming the "user.lst" file temporarily.  You may want to do
        this if you intend to update the default settings in the config.usr
        file.

*** Note:  If you run 1st Class GradeBook without logging in under a user
        ID you must be careful not to change any settings in the setup unless
        you want to change the default setup.  You must also ensure that you
        perform a "File Close" before exiting 1st Class GradeBook.  If you
        exit while a database file is open all new users will automatically
        attempt to open the database file that you left open.  This is
        most likely not desirable unless you are intending on starting all
        teachers with a demo database. (which will not work if they only
        have read access to the 1st Class GradeBook directory)

        

Installing 1st Class GradeBook on the network so that each teacher
has their grades saved to their own network directory (a directory
where only they have access).  In such a setup your user.lst file
might look like:

bsmith, h:\grades\bsmith\bsmith.usr
jdoe, h:\grades\jdoe\jdoe.usr

Now give the councilor network access to all the teacher's network
directories.  In the above example you could just grant the councilor
access to h:\grades and all it's subdirectories.

Now the councilor can access any student's grade files by logging into
the network and running 1st Class GradeBook.  Using the FILE OPEN menu
option from the main 1st Class GradeBook screen the councilor can choose
the h:\grades directory, then select the appropriate teacher's directory,
and finally select the grades file containing the student's grades they
wish to review.  It is recommended that you establish a naming convention
to distinguish between different grading periods so that the councilor
can easily identify which grades file to open.

The software's operation over your network is a function of your network's
performance.  1st Class GradeBook really doesn't even know it is on a network.
It's networking abilities are all based on shared drives which appear no
different to it than a local hard drive.  The likely causes are:

1) The problem computer(s) network cards are slow, or not functioning at top
speed.  I have come across many networks where a particular brand of network
card does not work optimally.  The same card moved to a new network/computer
may function fine.  Networking can be weird at times.  To test this, try
copying a large file, say 100 MB, both to and from the "problem" computer.  The
transfer should take 8 seconds on a 100 base T network under optimal conditions
but reality is that on most networks it takes about 75 seconds.  If your
timings are much longer then this is likely the problem.  It takes about 6
seconds to load 1st class GradeBook on a network that achieves 75 seconds on
the preceding test.  Have your networking/computer professional fix this
problem.

2) The protocol being used is not efficient for running applications over the
network.  If you are not experiencing this problem on only some clients and
not others then I would recommend looking at what protocols are being used.
Compare the network configuration on computers that work properly vs. the
computers that have the slow load times.  Try eliminating all protocols on the
problem computer except one (say TCPIP).  Re-test.  If the problem persists try
another, etc.

Answers in this category:
I have forgotten my password. How do I reset my password?
How do I start a new term?
How do I average several terms together to get a final grade?
How do I start all students off with a grade other than "Excused"?
No student averages show up on the Quick Marks screen or Reports. How do I get the averages to show up?
I need to have weighted sub-categories within a category. How should I do this?
I do NOT want the student list sorted after entering new students. I want to control the ordering of the students myself. How can I do this?
My gradebook is running sluggish. What can I do?
How do I delete one or more of my grades files?
I would like to enter grades as a letter grade not a number. How can I do this?
I would like to have RANK removed from the reports. How do I do this?
I would like to change a grade in my LAST TERM's grades. How do I do that?
I would like "Excused" (or another status of my choosing) to NOT appear on the MISSED ACTIVITY REPORT. How do I do this?
Several teachers are grading the same students. How do we add grades independently but have each student's report show the grades from all the teachers?
How do I start a new term/year keeping information from the last term/year.

There are several ways to do this. One option is to use the 
"Import Averages/Grades from previous term" option from the 
TERM menu. We recommend the following method:
Let's say you have three term database files: term1.1st, 
term2.1st and term3.1st and you would like to be able to 
print a report listing each term's final average along with 
an overall final average. We would also like to weight the 
terms as follows:

Term 1 30%
Term 2 30%
Term 3 40%

You would set this up by doing the following.

1) Create a fourth database called final.1st using the NEW TERM 
option from the TERM menu. This database will be used to 
house the final averages from each term. You may also want 
to bring in / input the final exam grades directly into 
this database if you would like the final exam grades to 
be displayed on the final grade reports.

2) From the TERM menu choose the IMPORT AVERAGES FROM PREVIOUS 
TERM option. Now choose the term 1 database. Repeat this 
step for each class (because the import averages option only 
brings in averages one class at a time).

3) Now repeat step 2 for term 2 and term 3.

4) Now go to the CLASS screen. When you were importing you 
probably named the categories (activity types) as 
TERM 1 AVG, TERM 2 AVG, TERM 3 AVG. Set the activity type 
weighting (category weighting) to 30, 30, and 40 respectively. 
This will weight the terms 30%, 30% and 40% as required by 
our example.

5) Now print your reports.

Let's say you have a course made up of both Theory 
worth 80% of the student's final grade and Practical
worth 20% of the student's final grade and sub-categories
as follows.

Theory 80% of final grade
  Tests 40%
  Labs  60%

Practical 20% of final grade
  Experiments 50%
  Tests 50%

The best way to approach this is to treat Theory and Practical categories
as if they were a different terms.  Create the Theory term and then choose
TERM - NEW TERM from the file menu to create a second term file to hold the
Practical grades.  Then use the TERM - NEW TERM option one more time to create
a new database file to hold final grades from both the Theory and the Practical
databases.  In this database you can weight the Theory at 80% and the Practical
at 20%.  This database would be analagous to the final average database in
the regular use of terms.  For more information read the following information
on handling multiple terms: 
http://1st-class-software.com/cgi-bin/fom.cgi?file=32

There are two ways to get around this problem.  If you
just want the ordering to be unsorted for input screen purposes
(ie.  just on the screens) then use method 1 described below.
If don't want the students sorted, but would rather control
the ordering of students in both the screens and reports
then use method 2 described below.

Method 1
--------

Enter a three digit number in for the homeroom or student ID 
if you are not using those fields.  Enter numbers like:

Name          Home Room or Student ID
----          -----------------------
Smith, John   010
Doe, Jane     020
Doe, John     030
etc.

Now on each input screen you can choose to sort by Students 
for alphabetical order or by Home Room / Student ID for the 
order you have specified.

Method 2
--------

Place a three digit number in front of each student name so
that when the program tries to sort alphabetically it will
acually be sorting via the ordering you have specified.

ie.
Student Name
------------
010 Smith, John
020 Smith, Jane
030 Doe, Jane
etc.

Note that with this method the numbers you assign will show up on
reports.

The best thing to do is to put only one class in a database file.
Here are the instructions to do this:

1) Start up your gradebook and use the FILE - SAVE AS option to
make copies of your database.  Call each copy by the name of one of
your classes (but do not use spaces and limit the name to 8 characters).
2) Now use the File - Open command and open each of the files you
just created in step 1 and delete all the classes in the file except
the one which corresponds to it's file name.
3) That's it.  Now when you want to switch classes you will need to 
use the FILE - OPEN command.

Now test and see if your performance is improved enough to warrant this
more elaborate setup.  You still have your original file so you can revert
back to your old setup if desired.

On the report screen do the following:

1) Click on the report you would like to print.
2) Several tabs will appear in the upper right corner of the screen.
   Click on the tab labeled SHOW RANK.
3) Now select NO.
4) Now run the report as would normally do.  The rank will not appear
in the report.

To accomplish this task do the following steps:

1) Use the FILE - OPEN menu option to select your 
   last term's grades file.
2) Change the grade(s) as desired.
3) Now use the FILE - OPEN menu option again to select
   this term's grades file.
4) For the affected class remove the activity that holds
   the previous term's final grades.
4) From the TERM menu choose IMPORT AVERAGES/ACTIVITIES 
   FROM THE PREVIOUS TERM.
5) You will be presented with a file open dialog.  Choose 
   last term's grades file.
6) Now select the class for which you altered grade(s) and
   click OK.
7) Wait a minute for the process to complete.  Now check to
   make sure the averages were indeed updated.

To accomplish this it is very important to make sure that any student's 
taught by more than one teacher have EXACTLY the same name in each 
teacher's gradebook database file.  Each teacher should enter grades 
for each student normally in their own gradebook file.  When it comes 
time to print reports perform the following steps:

1) Copy all the teachers gradebook files into one folder.
2) From the file menu choose NEW to create a completely new blank database.
3) From the Tools menu choose IMPORT.  Select the teacher #1's database file.
4) Repeat step 3 for each teacher's database file.
5) Now print reports.  The reports starting with the word "Elementary" will 
   work best as they will combine the student's grades from various 
   subjects/teachers into one report.

If you wish to start a new term, keeping the same students then it is advisable to follow these instructions: 

http://www.1st-class-software.com/cgi-bin/fom.cgi?file=31

If you wish to start a new term/year keeping the same activities then follow the instructions below.

1) Open last term/years grades file.
2) Choose File-SaveAs and save the file to the name you intend to use for your grades file this term/year.
3) Now delete any information you do not wish to have transferred to this term/year.  (ie.  Delete all the students but leave the activities.)

Now you can continue to use this new grades file for the new term/year.

Answers in this category:
How do I transfer my grades to another computer?
When loading from my diskette some of my grades are missing. Why is this happening?
Backing up to diskette does not seem to work. What should I do?
When I double click on my grades file (ie. grades.1st) my grades do not open. What should I do?

Transferring grades from one computer to another is fairly straight forward. 
If you want to move your grades from, let's say computer 1 to computer 2, 
then you would do the following:
1) Place a blank formatted disk in drive A: on computer 1 
2) From the 1st Class GradeBook main screen choose FILE - BACKUP DATABASE 
and click OK. 
3) Take the diskette to computer 2 and place it in drive A: 
4) From the 1st Class GradeBook main screen choose FILE - OPEN. 
5) Choose A: drive. Your database should appear in the list of files. 
6) Click on your database and then click OK. 
7) After the database loads you can go to any of the 1st Class GradeBook 
screens to work on your grades.

Answers in this category:
I get an error message saying "Error opening the configuration database ..." when I try to start 1st Class GradeBook. What should I do?
I get an error saying "...not a valid win32 application."
When I try to "Make Installation Disks" I get a "DISK FULL" error message. What should I do?
I cannot login. I get an error message saying that I am licensed for 0 users. What is wrong?
I get a VERSION MISMATCH error or an UNEXPECTED ERROR when I try to start the gradebook. What should I do?
I get a ILLEGAL INSTRUCTION or a GPF error when I try to run 1st Class GradeBook. What should I do?
How do I backup/restore my grades database files to a removable media device other than a floppy disk? (ie. a zip drive)
I am receiving "16 bit windows subsystem" error
I get a file error: cannot find shell.dll
I get a general protection error / VBRUN300.DLL error, What do I do?
New Item

This problem can occur in two cases:

1) You have somehow lost your registration.
2)  A NON-network unlock key has been installed on a network installation.

If you are experiencing this error on all your computers then the
problem is likely 1.  If some computers are experiencing this error
while others aren't then the problem is likely 2.

Here are detailed explainations of the problem and solution:

1) You have somehow lost your registration.  This can occur when:
   a) you alter your operating system (such as installing or upgrading
windows) or if you are installing on a new computer.
   b) Products like FOOLPROOF that reset the state of your computer 
after each reboot can cause this problem.  If this is the cause you 
must turn your FOOLPROOF type product off while you are entering the 
unlock key.
   c) You are upgrading to a version of 1st Class GradeBook that you
are not licensed for.  Upgrades are free for the first year.  
After that upgrades can be purchased at half price ( as per our 
online price list at http://www.1st-class-software.com/price.htm ).

No matter what the cause you will need another network unlock key.
To switch 1st Class Gradebook into single user mode (to bypass the
login error) rename the file "USER.LST" in your 1stclass folder to
a different name.  Now start up the gradebook.  Choose REGISTER from
the HELP menu.  On the register screen there will be a registration
code.  Carefully copy it down and then call 905-302-9988 to get a network
unlock key.  After entering in the network unlock key you can then
exit the gradebook and rename the "USER.LST" file back to it's original
name.  Now start up the gradebook.  If you renamed the "USER.LST" file
properly then you will be asked to log in with a user id.  Try to do
so.  If you still get the same error then try solution 2.

2) A NON-network unlock key has been installed on a network 
installation.  Network installations require a special 
network unlock key which cannot be issued by our website.  To fix 
this problem please download and run the following program on your
computer.  It will remove the non-network unlock key.  Please carefully
note where you save this file to so you can easily find it and run
it.
ftp://ftp.1st-class-software.com/pub/1stclass/unreg.exe

Once you have unregistered the computer then you will need to test
to see if your problem is resolved.  If it is not then try solution 1.
If you have already done that as well then contact support.

if this does not solve your problem please send email to support@1st-class-software.com

1st Class Gradebook automatically supports backing up your grades database 
files to diskette.  Other devices behave differently than floppy disks and 
are not supported automatically.  If you wish to backup your grades to one 
of these other removable media devices such as a zip drive, here are the 
instructions:

*** This procedure assumes you know how to use windows to copy files.  If you
 do not please see your school's computer expert.

BACKING UP GRADES DATABASE FILE.
1)  On the main 1st Class GradeBook screen, look at the top of the screen to
the blue bar.  It should read something like, 
"1st Class GradeBoook  C:\1STCLASS\....".  Take note of the location and name 
of your gradebook file.
2)  Exit 1st Class GradeBook.
3)  Copy the file you noted in step 1 to your removable media drive such as
your zip drive. (It should be a file of type 1ST). 


RESTORING YOUR GRADES DATABASE FILE.
1)  Copy the file you backed up into the 1stclass folder.
2)  Windows will warn you about replacing a file.  If you are unsure about 
what you are doing, rename the file windows is warning you that you are 
replacing.  Then retry the operation.

send email to support@1st-class-software.com if this does not help solve your problem.

Please back up all your grades to disk and then delete the c:\1STCLASS folder and then reinstall. You will loose your settings (eg. Name, Password etc.) but these can easily be entered again.
VBRUN300.DLL is the run-time DLL that must be found on your system for any Visual Basic 3.0 program to run, 1st Class Gradebook needs Visual Basic to run. Normally you find this DLL in your Windows/System directory.

If you are on a network and your users get this error you will need to copy the VBRUN300.DLL from your server to your Windows/System directory.

Answers in this category:
I am having printing problems. What should I do?
Report pages don't break where I want them to. What can I do?
When I print any of the "elementary..." reports one of the subjects appears to be out of order. What should I do?
When I try to run reports I get a message saying "Error in Formula". What should I do?
When printing reports I wish the activities/assignments to appear in a different order. What can I do?
I want to create/modify my own reports. How can I do that?
How do I print?
The spreadsheet grade report comes up blank. What is wrong?
When I try to print the SPREADSHEET GRADE REPORT in landscape an error occurs saying "ILLEGAL INSTRUCTION". What should I do?

Please download and install the latest version of 1st Class GradeBook. 
If you already have the latest version then re-install it.

Please try the following:

1) Click on Start - Settings - Printers
2) Right mouse click on the printer driver that is not working and 
choose Properties
3) Click on the Details tab
4) Click on the Spool Settings button
5) Change the Spool Data Format to "Raw"

Now re-start your computer and try printing. If it does not work 
then proceed with the next set of steps:

1) Remove the printer driver (including any supporting files - you 
may be prompted to keep or delete files. Choose delete.)
2) Now re-install the printer drivers. (You may want your 
network/system administrator to assist in this step). 
** HP Printer note: HP printers are usually capable of printing 
in either Postscript or PCL. Try using the opposite driver to the 
one you are currently using.

Reboot and test printing. If it still does not work then contact 
the manufacturer of the printer and obtain the latest drivers 
(often their web site will have these). Repeat the last two steps.

Reboot & test.

If it still doesn't work re-install windows.

This is usually the result of mistyping a student's name in the subject
in question.  To avoid this problem you should use the copy student option
when setting up different subjects instead of trying to re-type the student
list for each subject.  To correct this situation once it has already happened
you should go to the subject in question and re-type the student's name
carefully makeing sure it is exactly the same as it appears in the other
other subject's student lists.  Common mistyping errors include different
spacing, a trailing space, or differing capitalization.

ie.

"Aldridge, Shawn " vs "Aldridge, Shawn"
"Clark, Joe" vs "Clark, joe"
"Smith,John" vs "Smith, John"
" Doe, Jane" vs "Doe, Jane"

Please try the following:

1) Make sure that the "Footer Comments" and "Report Title" are only 1 line.
At the present time multi-line footers or report titles (created by pressing 
ctrl-enter) are not supported.

2) Make sure the Start and End dates are in the same format as in your
Crontrol Panel's "Regional Settings" section.  To test you may want to
try running the report with no start or end dates.

3) If there are a lot of activities/students it is possible to make 
selection criteria which generates formulas which exceed the report 
writer's capabilities.  Try running reports without making any activity/
activity type/student selections.
 

In reports the activities/assignments are ordered by date and then by their
name.  If you have several activities entered in for one date and you wish to
control the ordering you then must use the name of the activity to specify
the correct order.

For example:

01/23/99 Worm Composition
01/23/99 Worm Diagram
01/23/99 Worm Reading

can be reordered on reports by putting a two digit number in front of each
activity as follows:

01/23/99 01 Worm Composition
01/23/99 02 Worm Reading
01/23/99 03 Worm Diagram

1st Class GradeBook grades files are actually Microsoft Access
database files and as such can be read by any report writer
of your choosing which supports Microsoft Access (which is all
report writers that we know of).  The only thing you need to be
aware of is that you must go into the gradebook and run a report 
(any report) to ensure that all the summary level 
information/tables have been recalculated after any changes to 
the grades or settings relavent to grades. 

1st Class Gradebook itself uses a third party report writer called 
Crytal Reports.  In particular we use Crystal Reports ver. 2
which shipped with Visual Basic version 3.  We should also mention 
that there is a patch for this version which we can provide if 
necessary.  We have decided not to upgrade to the new versions of 
Crystal Reports because the distribution size of our application 
would go from 2.7MB to over 10MB making internet distribution too
slow and unreliable for the bulk of our cusomters.  If you need
to aquire this version please contact us.  Using Crystal Reports has
the advantages of allowing you to take an existing report and modify
it to suite your needs.

Another alternative is to use the latest version (or the version
you currently have) of Crystal Reports and modify our reports.  Since
you are likely to be using a version other than version 2, once you
modify the reports they will no longer run from inside 1st Class
GradeBook.  For this reason we recommend you save the modified reports
under a different file name leaving the original files untouched.
You can run the reports from the report writer.  Be sure you run one
report from inside 1st Class GradeBook to force a grade recalculation.

This problem occurs rarely and is thought to be linked 
with a conflict with the Diamond Viper 770 video card 
drivers.  If you are experiencing this problem and are 
using a different video card please let us know right 
away.

Here are your options:

1) Get a fixed video driver from the manufacturer's web site.
2) Use the generic super vga driver that comes with windows.
3) Use the following work around:
When printing in landscape mode choose a paper type of A4.  
It is the metric equivalent to 8.5 x 11 paper size.  It is
just a little longer and skinnier but should suffice.  This
seems to sidestep the problem.

Answers in this category:
My grades are not as expected. What should I do?
No final averages are being calculated. What is wrong?
Extra Credit activities do not appear to be included in student averages. What is wrong?
Drop Lowest Score- The gradebook is dropping more than one of the lowest scores, how do I fix this?

Grades can be calculated several different ways. 1st Class GradeBook 
supports all different calculation methods. You must be sure you have 
selected the method that is appropriate for you. Here are the 
different methods:

To demonstrate we will use the following example and calculate the 
grade using each method. Let's say our ficticious course has two 
grading categories (activity types). Labs & Tests. Our ficticious 
student, John, has acheived the following grades:

Labs: 20/30, 60/100
Tests: 80/100, 15/20

1) Points
Using the points system John's grade would be calculated:

(20+60+80+15) / (30+100+100+20) 
= 175 / 250 
= 70.0%

This feature can be turned on by going to the CLASS screen and 
setting the "Activity Type Weighting" to "Use Points" for each 
category (activity type) you have listed.

2) Weighted Categories
Weighted categories require that each category (activity type) must 
have an associated weighting. This weighting is often expressed 
as a percentage although 1st Class GradeBook will allow you to 
use any weighting scheme you like. In our example let's say that 
Tests are weighted at 60% and Labs are weighted at 40%. Here is 
how John's grade would be calculated with this grading scheme:

((20+60) / (30+100) * 40 ) + ((80+15) / (100+20) * 60) 
= ((80 / 130) * 40) + ((95/120) * 60)
= (0.6154% * 40) + (0.7917 * 60)
= 24.62 + 47.50
= 72.1%

This feature can be turned on by going to the CLASS screen and 
entering in a number into the weight column for each category 
(activity type). Most teachers will use weights that total 100 
although it is not a requirement.

3) Equally weighted activities within a category (activity type)
This option usually only makes sense with weighted categories. 
Please read the weighted categories example above before 
proceeding with this example. We will use the same weighting 
with Tests weighted at 60% and Labs weighted at 40%. Here is 
how John's grade would be calculated using this grading scheme.

((((20/30) + (60/100)) / 2) * 40) + ((((80/100) + (15/20)) / 2) * 60)
= (((0.6667 + 0.6000) / 2) * 40) + (((0.8000+0.7500) / 2) * 60)
= (0.6334 * 40) + (0.7750 * 60)
= 25.34 + 46.5
= 71.8%

This feature can be turned on by going to the SETUP screen and 
selecting the option titled "Equally weight all activities within 
an activity type (category)".

-----------------------------------------------------------------

In short, when setting the different possible grading calculation
methods you should adjust the following settings:

a)  In the CLASS screen the Activity Type Weighting can be set to
a weight (often out of 100) or to "Use Points"
 
b)  In the SETUP screen the option to "Equally weight all activities
within an activity type (category)" can be turned on or off.  This is
NOT usually used in conjuction with "Use Points".

------------------------------------------------------------------
If you are having a problem with grade calculations you should print
out a "Student Detailed Report" and use it to follow along with the
example above.  Try changing each setting and then re-running the
report until the grades are calculated in the manner you wish.

If the problem still persists please follow these instructions:
http://1st-class-software.com/cgi-bin/fom.cgi?file=39

A feature was added in a patch to version 7.0y.  Previous versions 
of 1st Class GradeBoook required that you put extra credit activities 
into a pre-existing activity type (category).  If you put extra credit
activities in their own ACTIVITY TYPE (CATEGORY) the extra cedit
points were ignored because the activity type (category) had a total
possible points of zero which caused the program to skip the activity
type altogether.  The new release of 7.0y (or higher) allows you to 
make an activity type designated as EXTRA CREDIT.  Any points added 
to activities in this activity type (category) will be added directly 
to the final average.

To test to see if you have this feature go to the CLASS screen and 
click on the ACTIVITY TYPE WEIGHTING column.  A button with a down 
arrow on it should appear to the right.  Click on it and a drop 
down list should appear.  It will have entries such as "Don't AVG", 
and "Use Points".  If you have this new feature you will also see 
an entry called "Xtra Credit".  If you have this feature and are
still experiencing this problem it is because you probably designated
the ACTIVITY TYPE WEIGHTING as something other than XTRA CREDIT.
If you do not have this feature you will need to upgrade 
(upgrades are free for a year from the date of purchase).  
Here are upgrading instructions should you need them:
http://www.1st-class-software.com/cgi-bin/fom.cgi?file=14

To use this feature simply create an ACTIVITY TYPE (CATEGORY) with 
the ACTIVITY TYPE WEIGHTING set to XTRA CREDIT.  Now add one or more 
activities in the ACTIVITY screen with the RAW TOTAL POINTS set to 
EXTRA CREDIT.  Now when you add any points to a given student in this 
extra credit activity, the points will be added onto the student's 
final average.

Answers in this category:
I have a problem not covered/fixed by the instructions in this FAQ. What should I do?
I am having problems using a category (activity type) called "Attendance". What is wrong?
I am having a problem with DATES and/or getting the error: DATA NOT UNDERSTOOD. What should I do?
How do I email my database in to 1st Class GradeBook support?
I received a "Data Synchronization" error. What should I do?

1) Backup your grades to a new diskette
2) Choose Repair / Optimize from the Tools menu on the 1st Class 
GradeBook main screen.
3) Re-install 1st Class GradeBook.
4) If you do not have the latest version then download and 
install the latest version.
5) Please email a copy of your database to us along with a 
detailed explaination of the problem. Here are the instructions 
on how to do this:

http://www.1st-class-software.com/cgi-bin/fom.cgi?file=104

To send your database please follow the instructions below. 
Make SURE you include a detailed description of the problem 
and an EXAMPLE in your database where the problem is occuring 
and/or exact steps to reproduce the problem.  If the problem
has to do with grade calculations please include a DETAILED example 
of how you think the grades should have been calculated.

a) Start 1st Class GradeBook
b) In the title bar of the window take note of the path to your database.
c) Connect to the internet as you would normally do.
d) Create an email as you normally do. Be sure to include a detailed
description of the problem you are experiencing and how to reproduce it.
e) On all popular email programs there is a feature called ATTACH,
ENCLOSE or some other name which means that you can include a file.
Choose this option and you will be prompted for the file to attach.
Browse to the file you wrote down in step "b".
f) Send the email to our support@1st-class-software.com

Answers in this category:
I cannot find / access my grades. What should I do?
I installed a new version of the gradebook and now I can't find my grades. What happened?
Most of the buttons on the main screen are inactive / greyed out. What should I do?

DO NOT GO INTO THE GRADEBOOK AGAIN UNTIL YOU PERFORM STEP 1:
Let's say the name of your database file was abc.1st

1) In the c:\1stclass folder rename abc.bk1, abc.bk2 and abc.bk3 
to recov1.1st, recov2.1st and recov3.1st respectively. Note that 
one or more of these files may not exist.
2) Before doing anything more we are going to make a copy of your
database on your hard disk.  Start up the gradebook and click on
FILE - SAVE AS.  Enter any 8 character name you wish (that has not 
already been used) and then click OK.  It would suggest something
like orig.1st
3) Start up the gradebook and use the File - Open command to try 
out each of the recov files. Hopefully one of these files has 
your most recent information.  If you do not see the files you
renamed then you did not do step 1 properly.  You may want to get
your system administrator/computer consultant to help you.
4) If steps 1 through 3 fail you should go back to your last backup 
on diskette and work from there.
5) If all of the above fails check if there is a file name abc.old. 
If there is try renaming it to recov4.1st. Now use the File - Open 
command to open recov4.1st. This file will contain your grades 
as of the last upgrade you performed.

The symptoms of this problem include the buttons being greyed out
and when you choose FILE - OPEN you do not see your grades database
file listed.

The problem is likely to be that you installed the gradebook to a 
different location.  (ie. not c:\1stclass)  The easiest course of
action is to re-install in the same location you had originally 
installed to.  To do this follow these steps:

1) Click on START - FIND - FILES or FOLDERS
2) Search for *.1st  (Make sure you search "My Computer" so that your
entire computer is searched.)
3) A list of files will be presented of which you should recognise
one or more as your grades database file.
4) The second column shows you where your grades database files are
located.  This is where you had originally installed 1st Class GradeBook
to.  Write this location down.
5)  Now re-install 1st Class GradeBook.  When it asks you where to install
to (the default is c:\1stclass) you should enter in the location as you
wrote it down in step 4.  Be very careful to transcribe this information
correctly.  Spelling counts!
6)  Start up 1st Class GradeBook and click on the FILE - OPEN menu.
If you have done the previous steps correctly you should see your grades
database file(s) listed.  Select your grades file.  Now all your grades
should be available as before.

Alternatively you can find and copy your grades database files to
the new location you have installed to.  You will need to use your
file manager/windows explorer to copy your database files to the new
folder in which you have installed 1st Class GradeBook.  Follow steps
1 to 4 above to find your database files.  If you have trouble following
these instructions you should probably follow the first solution above
or ask your system administrator / computer consultant for help.

There are two possibilities that can lead to this behaviour:

1) You have a completely blank database open.
If the CLASS, SETUP, AND EXIT buttons are the only 
active buttons then the problem is due to a completely
blank database.  You need to enter in a class in the CLASS
screen before the other buttons will become active.

2) You do not have a database open.
If only the SETUP and EXIT buttons are active then the
problem is that you do not have a database open.  Use
the FILE - OPEN menu option to open a database.  If you
are experiencing this problem as a result of an installation
then please read: 

http://1st-class-software.com/cgi-bin/fom.cgi?file=77

Answers in this category:
Attendance Summary Report
Cut & Paste

Answers in this category:
What version of 1st Class GradeBook is Y2K / Year 2000 ready?
The manual I have is version 6.5. When will the new manual be ready?
What is the latest version of 1st Class GradeBook? Where can I get it from?
I would like to DOWNGRADE to an earlier version of 1st Class GradeBook. How can I do that?
New Item

We do NOT recommend downgrading.  We are providing this information
for use at your own risk.  Downgrading may cause problems between
some versions.  We do not provide support for this procedure.  The
below instructions are to be used in extreme situations only.  We
will not entertain questions pertaining to the below instructions
so be sure to leave yourself a way out if this does not work.

1)  On the higher version computer print out the Spreadsheet Grade
    Report for all your classes.

2)  On the higher version computer backup your grades to diskette
    using the FILE - BACKUP menu option.

3)  On the lower version computer use the FILE - NEW menu option to
    create a new blank database.

4)  Place the diskette from step 2 in the a: drive.

5)  On the lower version computer select the TOOLS - IMPORT DATABASE
    menu option.  Select the a: drive and then your grades database file
    from step 2 and click OK.

6)  If everthing works properly all your grades will be imported.  Go to
    each of the screens and check to see that all your data has been
    tansferred properly.  Print the spreadsheet grade report for each
    class.  Check the report against the results of step 1.

1st Class GradeBook Satisfaction
1st Class Software guarantees your satisfaction with 1st Class GradeBook for 30 days from the date of purchase. If you are not happy with 1st Class GradeBook within 30 days from the date of purchase you can obtain a refund for the software by sending 1st Class Software the following: 1) Installation Disks or CD. 2) Mail a letter explaining your dissatisfaction to 1st Class Software, Po Box 209, Georgetown, Ontario, L7G 4T1. We require the letter of explanation so we can make our product better for other customers. (Unfortunately we cannot refund the shipping and handling charge).

1st Class GradeBook Disks or CD
1st Class Software warrants that the original diskettes or CD are free from defects in material and workmanship, assuming normal use, for a period of 90 days for the original date of purchase. If a defect occurs during this time, you may return the defective disks or CD to 1st Class Software. 1st Class Software will replace it at no extra charge. After 90 days, you can obtain a replacement for a defective disk or CD by sending it and a check for the disks or CD and manual (see http://www.1st-class-software.com/pricing.html for cost to cover postage and handling) to 1st Class Software.

Limitations
Except for the express warranty set forth here, 1st Class Software makes no other warranties, express or implied. Every attempt has been made to ensure that the information contained in this manual is correct as of the time it was written. We are not responsible for any errors or omissions. 1st Class Software’s liability is limited to the amount you paid for the product. 1st Class Software is not liable for any special, consequential, or other damages for any reason.
support@1st-class-software.com

Answers in this category:
I can't get the gradebook to email reports.
Trouble importing students from excel
How Do I import students from another program to 1st Class Gradebook?
I currently run on Windows 98. I want to upgrade to Windows XP
GradeBook reinstall
Combining databases to get a single report for a student
Unlocking Grade Book without internet access
How Do I Use Your Web Based Feature?
How can students or parents access the webserver outside of my schools local network?
How do I email reports to more than one address/student/parent?

This section is for teachers who have a general understanding of 
computer programming.  Teachers who are unable to independently 
utilize this feature are welcome to consult customer support for 
setup.  Please note that a setup fee will be administered.
Importing Students 
1 From the main screen click on Student. 
2 Click on the Import Students (bottom left corner).
3 Enter the field and record separators. As a default, this gradebook 
selects “The first field is the Class Name”. Please alter this accordingly.
4 Click on Read/Preview File. This will bring you to the Import Students screen.
5 Select the correct drive and folders to find the file with the 
information you wish to import. Highlight the file you want and 
then click OK (the information you import should be saved in a text file).
6 In the “Students Found in Import File” box, there should be 
displayed the information you wish to import from your text file. 
Select students and their information that you want to import.
7 The “Import Student Into” column lists the class and students 
currently in the class.  If you want to change classes, click on 
the downward arrow and a list of all your classes will appear.  
Choose the class you want to import the students to.
8 Click on import and the students you selected will appear in 
the “Import Student Into” column.
9 Click “Done” to exit Import Student screen.

Please make sure you back up your software to disk ( Go to the tools menu and select Make install disks) and make sure you back up your grades to disk also. Once you have done that you then can install your new version of windows and then register your software. I will include registering (getting your unlock key) information at the end of this email(or you can email me your registration code, serial number, phone number and zip code given at the time of purchase). Please let me know if you need any more assistance.

Please do a search on your computer and see if you have this file 1stclass.exe or you can search for the 1STCLASS folder which should have all the files you need to run 1st class. if you can find one of these then you can run the software and then you can make back up disks ( you can go to the tools menu and select Make Install Disks) If you want to look for your grades file you can do a search for any file with the extension .1st you can do this by entering *.1st (the * means search for anything and then .1st) Does the other instructor who purchased with you still use the software. If they do they you can go to their computer and make a copy of the software (again by going to the Tools menu and selecting Make install disks) they you would just need to register the software (no cost to registering as long as you stay with the version you purchased) another option is to purchase the upgrade, the upgrade cost $34.99US. Please let me know if you need any more assistance.

     Make sure that each teacher has the same name for each student.  James